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E-Government for Good Governance in Developing Countries

Empirical Evidence from the eFez Project

Driss Kettani and Bernard Moulin

E-Government for Good Governance in Developing Countries

A much-needed practical guide to the effective implementation of e-government systems for good governance in developing countries, based on the lessons learned from the eFez Project in Morocco and other similar projects in developing countries.

Imprint: Anthem Press
ISBN 9780857281258
May 2014 | 298 Pages | 229 x 152mm / 9 x 6 | 50+ tables and figures
PRICE:  £70.00  /  $115.00  Buy from Amazon.co.uk  Buy from Amazon.com

About This Book

“The eFez Project is a fascinating adventure, masterfully researched and told in this book. E-Government for Good Governance in Developing Countries is a great contribution to the fast-advancing field of government transformation practice; a practical implementation guide for ICT4D decision makers which ties rigor to practice.” – Nagy K. Hanna, Senior Fellow and Board Member at C-PET and former Senior Advisor and Chief Strategist at the World Bank

Unfortunately, developing countries and less developed countries in general have not yet entered the digital era. Most of them have not yet developed the back-office components that are fundamental prerequisites for conducting e-applications. In many situations, e-government systems have been adopted solely as window dressing, as it is considered improper for governmental agencies not to have a web portal, email address and/or a Facebook or Twitter account. But these government web portals are of no real use to the citizens. This volume seeks to help rectify this issue.

Drawing lessons from the eFez Project in Morocco, “E-Government for Good Governance in Developing Countries” offers practical supporting material to decision makers in developing countries on information and communication technologies for development (ICT4D), specifically e-government implementation. It documents the eFez Project experience in all of its aspects, presenting the project’s findings and the practical methods developed by the authors (a roadmap, impact assessment framework, design issues, lessons learned and best practices) in their systematic quest to turn eFez’s indigenous experimentations and findings into a formal framework for academics, practitioners and decision makers. The volume also reviews, analyzes and synthesizes the findings of other projects to offer a comparative study of the eFez framework and a number of other e-government frameworks from the growing literature.

Given the lack of practical books that target decision makers guiding the design and implementation of e-government for good governance and any other sector-specific ICT4D, the authors hope that the eFez Project’s great success in Morocco, and the outcomes and methods described in this volume, will prove a useful model for practitioners and decision makers in other developing countries around the world.

Readership: This book is of particular interest to politicians and government decision makers, as well as all individuals with a particular interest in development (specifically through ICT4D) and for teachers in the field of e-government, e-governance and ICT4D in general.

Author Information

Driss Kettani is a professor of computer science in the School of Science and Engineering, Al Akhawayn University in Ifrane, Morocco. He specializes in information and communication technologies for development, with a focus on e-government systems. Bernard Moulin is a professor of computer science in the Department of Computer Science and Software Engineering, Laval University, Québec City, Canada. He specializes in geo-simulation, modeling and e-government.

Table of Contents

Acknowledgements; Foreword; Chapter I: Global Context; Chapter II: The Two Facets of ICT for Development; Chapter III: E-Government and E-Governance; Chapter IV: Evaluation of Outcomes/Impacts on Good Governance; Chapter V: Adopting a Transformative Approach in E-Government Systems Development; Chapter VI: A Generic Roadmap for ICT4D/E-Government Projects; Chapter VII: The eFez Project Roadmap; Chapter VIII: Technology Enablers for E-Government Systems; Chapter IX: Conclusion; Appendix: A synthetic View of Critical Issues for a Successful ITC4D/E-Government Project; References; Index

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